When Things Go Wrong - Tips on Keeping an Open Communication with Caregivers


At Aspen Care, we pride ourselves on providing the best service for our clients. We want to ensure they are achieving the utmost quality of life under our care. Therefore, we offer our clients 24/7 care and really get to know each client and their families on a personal level. We want to ensure we understand them fully, get to know their likes, dislikes etc. After all, this is their daily life, and we want to keep their routines as normal as possible. But what happens when things go wrong? What happens when a client and their caretaker don’t see eye to eye? This blog post will try to explain why things do occasionally go wrong, and how we can manage to overcome these situations.

It is inevitable that being under someone’s care 24/7 can cause some tension for certain clients and their families. We really try every day to accommodate our patients' needs and their everyday wishes. However, we as nurses must put their care and the safety of our staff first and foremost. As patients get older, their health can deteriorate in time. This puts extra strain on our staff, as we must ensure our clients are well cared for as they age. Our scope of work may change as the care plan changes throughout a client’s life.

If you or a loved one is ever faced with deteriorating health conditions, it is important to keep honest and open communication with your health provider. Things can go wrong when issues are avoided or left on the back burner. When a client’s health deteriorates, we make sure the family is first to know and well aware of their condition. This transparency allows both the patient’s family, as well as their caretakers to remain on the same page and make new care plans, or make optimal decisions in the best interest of the patient.

Aspen Care frequently provides more than caretaking. We provide compassion and unconditional love for our clients. At Aspen Care, we are like family, and we want our clients to feel as though they are in their own home. We pride ourselves on providing a significant level of comfort so that they feel at ease every day. Open communication with staff, clients, and their families are fundamental in ensuring that each client is cared for at the highest standard.

Tips on Keeping Open Communication with Caregivers:

  • Check-In with your care provider frequently

  • Ask questions and understand the care plan.

  • Ask your Care Provider if there is anything you could do to help your family member

  • Schedule routine visits with your family member

  • Trust the process of care.

  • Take it one day at a time.

  • We completely understand its an emotional process. Shift your attentional focus to small positive progression.

  • Love your family member unconditionally.